Terms and Conditions
Acme Travels Private Limited (referred to hereafter as ACME) accepts bookings subject to the following conditions. A “Client” can be any individual Customer actively participating in any tour package arranged by ACME, or any Agent or any person directly or indirectly arranging a package on and behalf of any customer with authority or with implied authority from the Customer.
Substitution of Client –If any member of the party is prevented from traveling because of the death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person (acceptable to ACME) provided that written notice is given at least 14days prior to departure. An administration fee of USD 40 per person will be levied plus any costs imposed by ACME.
Travel insurance is mandatory for all Clients whilst on a holiday organised by ACME Travels. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are fully responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday, including evacuation and repatriation in an emergency, and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons. ACME is able to assist Clients in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. You can arrange the travel insurance by www.travelsafe.com or any other.
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in this web site. No unaccompanied minors (those under 18 years of age) can be accepted on holidays operated by ACME however allows Children who are accompanied by a parent or guardian who accepts full responsibility for them. ACME reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of ACME travels employees, tour leaders, and agents whilst on tour with ACME. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour or holiday the Client may be excluded from all or part of the tour or holiday without a refund. In the case of ill health ACME may make such arrangements as it sees fit and recover the costs thereof from the Client.
All participants in holidays operated by ACME are expected to obey the laws and regulations of the country visited and any failure to do so will relieve ACME of all obligations that they may otherwise have under these booking conditions.
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the holiday in which case all monies paid will be forfeit. If the chosen holiday includes an excursion or transfer by vehicle of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the holiday but will enable ACME to take additional precautions for the Client’s safety at such times as may be appropriate.
If you have a Complaint – If the Client has a complaint about any of the holiday arrangements the Client must bring it to the attention of the ACME representative at the time so that they may use their best endeavors to rectify the situation. It is only if ACME is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from ACME being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to ACME within 21 days of the completion of the holiday.
The holidays operated or supplied by ACME have been designed to provide participants with an exposure to the true nature of the environment visited All bookings are accepted on the understanding that such risks and hazards are appreciated by the Client and that they undertake all tours, treks and other activities at their own volition
Your Contract with ACME On behalf of all persons named, and confirms that all such persons are fully aware of and accept these conditions the contract, including all matters arising from it, is subject to Sri Lanka law and the exclusive jurisdiction of the Sri Lanka Courts. No employee of ACME other than a director has the authority to vary or omit any of these terms or promise any discount or refund.
Payment for your Holiday – To be made in two or three parts of the published tour price. The advance payments made at the time of booking and the balance payment either fully paid 40 days before arrival. If the tour is reserved in advance we will invoice around 50% payment three months before arrival & the balance payment 40 days before arrival. All payments can be made by credit cards & if necessary can be made to our bank account directly by telegraphic transfers too. The 1st small payment will be nonrefundable & used for our expenses if the tour is cancelled in advance. If not the normal cancelation conditions will apply as mentioned in the respective tour packages.
Changes by You – A change of departure date and/or tour to another package must be requested in writing by the person who made the original booking and must be accompanied by an administration fee USD 25 per booking, if the request is within 30 days of departure only
No changes will be allowed in the itinerary for group tours. FIT less than 06 clients, changes can be done by paying the supplements if there are any. If there are other conditions different which has been communicated when the booking is made these conditions will apply for any changes etc.
Changes by Us – While ACME will use its best endeavors to operate all holidays as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a holiday or its contents due to prevailing local conditions. ACME reserves the right at any time to cancel or change any of the facilities, services or prices described in the website / email (including transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a service or facility becomes unavailable due to circumstances of force majeure and no alternative arrangement of comparable monetary value is available ACME will substitute the best alternative available and will refund the Client for any cost saving or charge the Client for any additional costs incurred. If we know a major change the Client will be advised at the time of booking. If a major change becomes necessary ACME will inform the Client as soon as reasonably possible if there is time before departure. Whilst the specific definition of a major change will depend on the individual holiday and circumstances a major change may be broadly defined as cancellation of the holiday, change of start or end city or omission of a major component. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing another available holiday or canceling the holiday and obtaining a full refund. Force majeure means any event which ACME or its supplier could not, even with all due care, foresee or avoid. Such events may include war, threat of war, riot, civil strife, industrial dispute, epidemics, health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline or main charters, the alteration of airline or aircraft type, or other similar events beyond the control of ACME. ACME is not liable for any penalty charges associated with ‘super saver’ type connecting rail or airfares, in the event of a change to a holiday departure time, date or airport.
Cancellation – The Client may cancel the booking at any time provided that the cancellation is communicated to ACME in writing. Written notification is essential even if verbal notification of an intention to cancel has been given. Cancellation charges will be applied as shown below calculated from the day written notification is received by ACME. · Period before departure · Within which written notification is received Cancellation charges shown as a percentage of the holiday price if applicable· Forfeit of deposit* · For cancellation less than 35 days to arrive, if any balance payment done other than the 1st deposit the refund payment deducting any bank charges applicable to the balance payment will be made to the client.
(Except for any particular tour if there are any other different cancellation conditions applicable which has been communicated will apply if any)
Passports, Visas and Vaccinations
- Sri Lanka visa charges, USD 100 per person for all the countries, (please visit this site- http://www.eta.gov.lk/). Payments can be done online. The passport should be submitted on the day of arrival along with a hard copy of the confirmation document and code. The passport has to be valid for six months from the day of arrival. Return air tickets & sufficient funds or reservations for the holiday should be with you. There will be extra regulations concerning COVID 19 safety measures in relation to the visit visa – you could obtain same by visiting the immigration web site.
- Maldives – Visas are provided for all nationalities on arrival provided they have the necessary documents for reservations, return air tickets & passport valid for six month. There will be extra regulations concerning COVID 19 safety measures in relation to the visit visa – you could obtain same by visiting the immigration web site. (All clients have to register via the immigration web site before arrival) https://immigration.gov.mv/tourist-visa/
- Nepal – Visas are provided for all nationalities on arrival (Except for some countries in Africa & South America please check before travelling) provided they have the necessary documents for reservations, return air tickets & passport valid for six month. There will be extra regulations concerning COVID 19 safety measures in relation to the visit visa – you could obtain same by visiting the immigration web site. (All clients have to register via the immigration web site before arrival) https://www.immigration.gov.np/page/tourist-visa
- India – Visas has to be obtained before travelling to India compulsory for all clients. There will be extra regulations concerning COVID 19 safety measures in relation to the visit visa – you could obtain same by visiting the immigration web site. https://indianvisaonline.gov.in/evisa/tvoa.html
Our Responsibilities – Where the Client does not suffer personal injury, ACME accepts liability should any part of the holiday arrangements booked with ACME not be supplied as described in this web site / email and not be of reasonable standard. In such a case, ACME will pay reasonable compensation if the Clients enjoyment of the holiday arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of ACME or its suppliers and the reason for the failure in the holiday arrangements was the Client’s fault, the actions of someone unconnected with the holiday arrangements or could not have been foreseen or avoided by ACME or its suppliers even if all due care had been exercised
Where the Client suffers personal injury as a result of an activity forming part of the tour arrangements booked with us. ACME accepts responsibility unless there has been no fault on ACME part or its suppliers and the cause was the Client’s fault, the actions of someone unconnected with the holiday arrangements or one which neither ACME nor its suppliers could have anticipated or avoided even if all due care had been exercised.